At Malvern Physiotherapy Clinic, it is our commitment to provide you with expert care and attention from when you first see our therapists until your injury/concern is fully resolved.

Our commitment to you is:

  • To provide you with THE COMPLETE CARE
  • To always greet you with a smile
  • To be sensitive your needs
  • To be polite, friendly, knowledgeable & helpful
  • To treat you with respect
  • To comply with the Australia Physiotherapy Privacy Policy
  • To, when possible, contact you prior to your appointment time if your therapist is running late

Our service to you will be:

  • To deliver you with high quality treatment by our well-trained staff
  • To train you on our Online Booking system should you wish to use it
  • To endeavour to deal with any enquiries on the spot or within one business day
  • To respond to any online/telephone queries within one business day
  • To handle any complaints promptly & professionally
  • To provide you with a wide range of Pilates class times so you can find one that fits in with your lifestyle
  • To do anything we can to make you feel comfortable

You can help us by:

  • Being on time for your appointment
  • Providing honest feedback to friendly staff on your experience with us
  • Reporting any problems/issues you notice
  • Being flexible to support our growing clinic

Thank you for:

  • Being loyal to our clinic
  • Being on time for your appointments
  • Providing our friendly team with feedback